Safe n' Sound Safe n' Sound

SNS Requirements

A. What are the requirements for program hosting?

1. Computer requirements:

  • Desktops, laptops, and kiosks can be used.
  • The program requires a memory of at least 1GB RAM.
  • The computer uses Windows XP or OS operating systems; no other special software is required.
  • The processor can be a Core Duo or Pentium D or equivalent (any computer should be fine; there is no need for a fancy computer).
  • A touchscreen monitor, or a regular monitor with keyboard, is required.
  • A laser printer is required to print the feedback that the program generates at the end. 

2. Optional:

  • You could use a tablet instead of a desktop version.
  • You might need a wireless connection. This depends on how the program is used at the hospital. We recommend using an independent wireless network connection in this case. 

3. Other associated costs:

  • You need to have printer cartridges, brochures and output paper available.
  • Managing the computer will require the time of your staff members, particularly for IT support and management. We recommend that one person (from the front desk staff for example) be responsible for this task.
  • We recommend the presence of an on-site IT support team, who can use any current computer support system that is being used for the program. 
  • We recommend a “lead” for the project to ensure program adoption and implementation at a minimum of .20 FTE.
  • You will need a desk for the program if it is on a desktop
  • There are additional optional items such a banners, flyers and support materials. Using these might help you advertise better and attract attention to the program.


B. How do we get the program to run on the computer?

1.You can chose whether you want want to receive the file on a flash drive or download load directly from our website. Previous experieces have shown that network server issues will prevent downloading the executable files directly from the website; the flash drive will be the best option in many instances.

  • It is more convenient to save it on the hard drive to not have to access it from the flash drive every time. The folder can be saved to the desktop or in My Documents.
  • In either case, we suggest saving the icon on the desktop directly for easy access if the program is accidently exited out of.
  • It is important to save the whole folder that is found on the flash drive in order for the program to run properly.

2. If the file you receive is compressed / zipped, you will need to unzip it after you save the compressed version. The steps are explained below in step 3. If the file is not compressed, skip step 3 and proceed to step 4.

3. If the file is compressed / zipped, it will appear as such on the hard drive.

You will need to unzip it first before you can download the program and run/save it. In order to unzip the file, select the file, right click with the mouse or mouse pad and Select ‘Extract All’.  

After selecting ‘Extract All’, a similar window will appear on your screen. You can edit the path to change/choose the location to which you want to save the unzipped folder.  By default, your computer will save the unzipped folder to the same location where the zipped folder was saved.

The steps described above will not work if the computer you are using does not have software that unzips folders. In this case, there are free software packages available online that will unzip the file(s). You can visit the following websites to download software:

Once you decide on the location of the unzipped folder, or if you decide to simply validate the default location without making any changes to the suggested path, click ‘Extract’ at the bottom right corner of the window. The unzipped folder will open automatically if you check the “Show extracted files when complete’ as shown on the picture above.



4. When you open the saved file on the desktop (or My Documents) to find the executable file needed to run the program, the unzipped folder should have a similar structure:


5.You will now need to locate the executable file. For that, you will need to scroll down the list of files shown in the graphic above searching for the following picture.    


6. There are two versions of the report; the first version provides a 3 - pages report addressed to parents only. The provider – version prints out an additional fourth sheet that is addressed to the healthcare provider. The hospital / clinic can chose which version of the report they would like the program to print.

The report type that the organization would like the program to print for the parents can be set by following specific steps that are detailed in a separate document. This will need to be done on the first time you download and use the application.


7. We strongly recommend creating a shortcut to the desktop immediately so that the executable file is easily accessible without having to locate the whole folder every time. The executable file does not automatically create a shortcut, so you will need that to create it yourself. To create a shortcut, you can simply drag the program icon to the desktop (or any location you would like to create your shortcut at). You can also right click on the program’s icon as shown below. The following window should appear and you should locate the ‘Send to’ option and select it, then select the option ‘Desktop (create shortcut)’ (or any other location you choose) and the shortcut will be automatically created at that location.


8. You are now ready to start using the program. Locate the executable file again, and double click on it to open it directly. Once you double click the shortcut or the program icon at the location you originally saved it at, the following message should appear on your screen and you should select RUN.





9. If no problems are encountered, selecting RUN should take you to the first question of the program where you select your language of choice and the remaining questions will follow. The program might ask for a ‘user name’ before launching the survey. You can simply ignore this request by hitting ‘ENTER’ and it will take you directly to the window below. A video is made available for you to know what to expect during and after completing the survey.




C. What could go wrong while installing / using the program and how can we fix it?

1. You might get a message that the computer cannot run the program. This might be due to:

  • Administrators rights on the program; but this is mostly in effect when you are downloading the program from the internet. To save a program, especially on networked computers, the healthcare system may have rights on the computer itself and they will need an IT person to come and approve the download of the program on the computer.

    As we mention previsouly, requesting the program on a flash drive might offer one solution to this problem. 

  • The computer’s requirements listed above in the first section of this document are not met on the computer you are using.

2. The printout might not be generated in an appropriate format or might not be generated at all after the parent /caregiver completed the survey. We recommend you run through the program on to test the printer hookup and print output.

3. We recommended you place a sign on the back of the device to indicate to staff who they should contact for problems.

4. We recommend you place a reference sheet for this computer in your internal IT troubleshooting system if you have one.

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